ICICI Bank Relationship Manager Recruitment 2024

Position: Relationship Manager – Phone Banking
Salary: ₹4-8 Lakhs Per Annum
Location: Guwahati and Hyderabad
Experience Required: 0 to 5 years

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Role Overview

As a Relationship Manager in Phone Banking at ICICI Bank, you will act as the primary contact for customers. Your role involves addressing customer queries, solving problems, and recommending suitable banking products and services—all over the phone. This is a vital position focused on enhancing customer satisfaction and supporting ICICI Bank’s mission of seamless banking services.

Why Join ICICI Bank?

ICICI Bank values customer satisfaction and teamwork, operating under the motto “One Bank, One Team.” Here, you’ll experience a supportive work culture that emphasizes professional development, compliance with banking standards, and a commitment to quality.

Key Responsibilities

• Answer Customer Queries: Provide timely assistance to customer inquiries over the phone.
• Recommend Products: Introduce customers to products that fit their banking needs.
• Maintain Bank Values: Adhere to ICICI Bank’s values and prioritize customer satisfaction.
• Ensure Compliance: Follow information security and quality guidelines.

Skills & Qualifications

• Education: Graduates or engineers from any discipline
• Communication Skills: Strong verbal and written communication for effective customer interactions
• Customer Service: A passion for assisting customers and solving problems
• Teamwork: Ability to work with different teams to support customer needs
• Proactivity: Anticipate and address issues before they arise

Success Factors

To thrive in this role, you should have:

• Effective communication skills
• A strong focus on customer needs
• Problem-solving abilities
• Willingness to work in shifts
• Initiative, especially in challenging situations

How to Apply

1. Step 1: Check the official ICICI Bank careers page.
2. Step 2: Read the job description carefully.
3. Step 3: Fill in your personal and academic details.
4. Step 4: Review and submit your application.

Important Links

Visit the ICICI Bank Careers Page to view the full job listing and apply.