Testbook Hiring Now: Customer Support Executive (Remote) | 3.5 Lakhs PA | Work from Home

Role: Customer Support Executive

Location: Remote (India)
Salary: 3.5 Lakhs per annum
Type: Full-time, Remote

About Testbook:
Testbook is a leader in the EdTech industry, focused on making learning more accessible and engaging. With over 26 million users, they offer innovative solutions that have revolutionized education. They have expanded to over 900 employees and a network of remote interns and freelancers.

Role Overview

As a Customer Support Executive, you will be the key point of contact for customers, helping resolve queries and issues. You will also collaborate with internal teams to enhance the customer experience.

Key Responsibilities:

• Customer Interaction: Provide support via phone, email, and chat to solve customer issues.
• Customer Care Support: Assist in automated provisioning, online billing, order tracking, and account management.
• Cross-selling & Up-selling: Identify opportunities for additional product offerings.
• Performance Tracking: Report and monitor key customer care metrics.
• Customer Feedback: Collect valuable feedback for product improvement.

Why Join Testbook?

• Flexibility: Freedom to choose projects and working style.
• Learning Opportunities: Mentorship from industry professionals and room to grow.
• Collaborative Culture: Work with a team of innovative talent.

Benefits of Working from Home:

1. Flexibility & Work-Life Balance: Customize your schedule to suit your life.
2. No Commute: Save time and money while being more productive.
3. Higher Productivity: A quieter, focused environment helps enhance performance.
4. Better Health: Flexible hours allow for healthier living.
5. Environmental & Cost Benefits: Reduced commuting means eco-friendliness and savings for employers.

How to Apply:

1. Step 1: Check the job application link.
2. Step 2: Read the job description carefully.
3. Step 3: Fill in your personal and academic details.
4. Step 4: Review and submit your application.